Did a thing come late? Contact the JNE Connection Center as follows!
If you often use JNE campaigns, you should contact the GNE Communications Center when you have problems delivering goods. The JNE itself is actually a company founded in 1990 that serves the general public in customs services, particularly imports.
The company is actually very popular in Indonesia and is often used as one of the best choices for online transactions. Products and services are very different from GNE Express , GNE Logistics to JNE Barry .
If youare buying online, during checking, you are usually asked to choose a campaign to deliver the item. There are many electronic trading companies that use JNE campaign services because they are experienced and rarely have problems, even if you always use jne, right?
What if the goods don’t suddenly arrive even though they’ve passed the scheduled delivery time? In addition to contacting the JNE Contact Center , you can first follow up online to find out where the items are. But in this article, we are really talking about ways to contact the CSGNA.
Check the formats using other sites
When you sell online, you can always see the number of bills listed and you can check the number of bills. Although in fact in the electronic business , it has been seen where the process of sending goods has reached and others
But sometimes there are some obstacles that cause a follow-up to the number of bills in the electronic business not to be renewed. From there you can check using the official JNE website. However , if the official website has not been updated or experiences technical problems, you can use other bill checking sites.
Some of the suggested bill checking sites for use resi.id include going to the site’s main page resi.id then writing the bill on your package, pressing the notebook, and then following future instructions. Your package status will appear or you can check on other sites such as:
If you checked on various bill checking sites but still can’t see your package status update, you can contact the JNE Connection Center. There are many ways you can do to complain or just search for information about delivering the package.
You can do this in ways to communicate directly with JNE customer services, i.e. through the listed email address, contact jne social media accounts, and through the hotline service or phone number provided. In fact, you can visit johnny’s question page to come directly to the main office.
Contact the JNE Contact Center by e-mail
This style is often done because it’s easier because you don’t have to spend a lot of money. So you just need to send an email to jne’s official email address, which [email protected] about the complaint you want to submit and the information is to send it in the right format.
When sending an e-mail, you will not leave the subject section empty, the correct format of the content with a complaint for example “Problem Package” will then be filled in the email body in a clear explanation or explanation of the problem you are facing. We recommend using a list of what the barriers are to make it easy for CS to understand.
In the Description section, don’t forget to attach the recipient’s name, sender name, and active mobile number. You can also attach a picture if it really needs to be a proof that you really have a problem with the sent package. So you don’t need to contact the GNE Connection Center on hotline service, you can do it by e-mail for the first time.
After sending the email then you only need to wait for a response from theCuBoMer service that will depend on the line for the period. Your email may be read directly and answered by the administrator in minutes. It can also wait hours or days.
Direct messages through the GNE social media account
In addition to the above style, which includes sending a complaint through the listed email address, you can also send a message via the JNE social network. But first make sure the message to the CNN social networks is really the official account of social networks. In fact, it has been reported that complaints through social media accounts are faster than e-mail.
The official accounts of the JNE social network @jne_id @JNEpusat Facebook, @JNE_id Twitter and Instagram. Remember that the JNE contact center consists of three accounts, including Facebook, Twitter and Instagram, so others open jne’s official social media account so you need to be careful.
In addition, it has recently grown dramatically among some companies or campaigns. So make sure that social media accounts are official JANa accounts to reduce the incidence of unwanted incidents. So how do we send complaints through social media accounts?
You only need to send a message to one of the official social network accounts and the format can be e-mailed by sending a complaint. You must attach the sender name, recipient name, bill number, and mobile number that is still active and give some explanations about the problems that are happening.
Access to the JNE Contact Center on questioning on the Johnny website
The next option is via the Ask Joni page. This website is a special page actually provided by THE GNA so that customers or customers can easily transmit problems. How to file complaints on the Ask Joni page is very easy, namely:
- The first step is to step up the Ask Johnny page in https://www.jne.co.id/id/hubungi-kami/ask-joni
- You can then fill out the required information such as name, address, and mobile number
- In the Post column, you can select customer service
- In the message column, you can fill it out or say complaints that are being experienced
- Then click Send Message
As when you contact the Contact Center service via an e-mail or C&T social network account, make sure you have also entered your bill number, sender name and recipient name so that THE GNE can check or check the location of the package. As for the response on ask joni, you can reply to the phone number inserted.
So in the Mobile Number column, fill out the number that is still active or the number used when sending the package to make it easier to connect to JNE. In fact, apart from the above styles, you can contact the GNI Connection Center via hotline service or direct contact.
The hotline number from JNE 021 29278888 you can call the number and wait until a user responds to the call, and then press the Extension button to connect to the Resolve section. You can then connect both ways through hotline service.
But unfortunately, why hotline services are rarely used because if you contact the listed number directly, you can be paid a phone fee based on the provider used. TIDAKis surprised if consumers like to complain to the JNE communications center by email or social networking account